Effective date: 01.04.2026
This Refund & Withdrawal Policy explains your rights when purchasing our digital parenting course and any included digital bonuses from VIVABOOK LTD (“we”, “us”, “our”).
1. Who we are
Business name: VIVABOOK LTD
Registered address: Bulgaria, 4001 Plovdiv, 24 Belitsa str
Email: [email protected]
Phone: +359877204111
Website: vivamentor.pro
2. What you are purchasing
When you place an order on our website, you purchase access to a digital video course and any digital materials included in the offer at the time of purchase, such as worksheets, templates, checklists, guides, and other downloadable resources.
No physical goods are shipped under this offer unless expressly stated on the checkout page.
3. Instant access to digital content
Our products are digital products delivered electronically. Access is typically provided immediately or shortly after successful payment.
4. Right of withdrawal for consumers in the EU / EEA
If you are a consumer located in the European Union or European Economic Area, you generally have the right to withdraw from a distance contract within 14 days without giving any reason.
However, for digital content that is not supplied on a tangible medium, your right of withdrawal may be lost once:
– you expressly consent to the immediate start of the performance; and
– you acknowledge that by doing so, you lose your right of withdrawal.
By completing your order and ticking the relevant checkbox at checkout, you expressly request immediate access to the digital course and acknowledge that you lose your statutory right of withdrawal once delivery of the digital content begins.
5. Refund policy
Because this product includes immediate access to digital content, downloadable materials, and know-how that can be accessed instantly, we do not offer refunds once access has been granted, except where required by applicable law.
If you experience a technical issue preventing access to the course, please contact us at [email protected], and we will make reasonable efforts to help you access your purchase.
6. Duplicate payments or billing errors
If you believe you were charged incorrectly, charged twice, or experienced a billing error, contact us at [email protected] within 7 days of the transaction. Verified duplicate or erroneous charges will be corrected promptly.
7. Consumer rights for faulty digital content
Nothing in this Policy limits any mandatory consumer rights you may have under applicable law, including rights relating to defective, inaccessible, or non-conforming digital content.
8. Contact
VIVABOOK LTD
Bulgaria, 4001 Plovdiv, 24 Belitsa str
Email: [email protected]
Phone: +359877204111
Website: vivamentor.pro